Leons Consulting Services

Vision

Empower and uplift the Latino/Hispanic community by providing culturally and linguistically tailored services. We offer peer support, mentoring, coaching, and specialized drug and alcohol counseling.

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Mission

To illuminate and address language barriers, disparities, and stigma with deep respect for interiority, cultural values, beliefs, and CORAZON (heart)

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How We Work

Work Process

01

Connect

Objective: Build a trusting relationship and understand the individual’s needs and cultural context.

  1. Initial Contact:
    • Introduction: Start with a warm introduction. Share your role and how you can assist them.
    • Active Listening: Listen actively to understand their concerns, preferences, and any cultural nuances that may affect their needs.
  2. Cultural Sensitivity:
    • Respect and Empathy: Show respect for their cultural background and demonstrate empathy.
    • Personalized Approach: Adapt your communication and support approach to align with their cultural values and communication styles.
  3. Needs Assessment:
    • Gather Information: Ask open-ended questions to identify their specific needs, challenges, and goals.
    • Cultural Context: Understand any cultural factors that might influence their needs or how they interact with services.

02

Support

Objective: Provide tailored support and guidance based on the individual’s needs.

  1. Resource Navigation:
    • Identify Resources: Help the individual identify available resources that match their needs. This could include community services, financial assistance, or educational programs.
    • Explain Options: Clearly explain the resources available and how they can benefit from each option. Ensure the information is culturally relevant and accessible.
  2. Direct Support:
    • Provide Guidance: Offer practical assistance in accessing resources, such as helping with application forms or providing information about eligibility criteria.
    • Empowerment: Empower individuals by educating them about their options and encouraging self-advocacy.
  3. Emotional Support:
    • Build Confidence: Offer encouragement and support to build their confidence in navigating the system.
    • Ongoing Check-ins: Schedule follow-up meetings to ensure they are progressing and to address any new issues that may arise.

03

Refer

Objective: Facilitate connections to additional services and agencies that can provide further support.

  1. Referral Process:
    • Identify Appropriate Agencies: Determine which agencies or programs are best suited to meet their additional needs. Ensure these agencies are culturally competent.
    • Explain the Referral: Clearly explain the referral process, including what to expect, how to contact the agency, and any steps they need to take.
  2. Facilitate Introduction:
    • Warm Hand-off: If possible, directly introduce the individual to the contact person at the referred agency or provide a formal referral document.
    • Follow-Up: Check in with both the individual and the agency to ensure the referral was successful and that the individual is receiving the needed support.
  3. Document and Review:
    • Record Keeping: Document the support provided and referrals made, including any feedback from the individual.
    • Review Process: Regularly review the effectiveness of referrals and the support process to make any necessary adjustments.
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